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Tracking and dispatch solution for Utility Companies

Unitracking GPS Server is helping many service companies and Utility organizations to dispatch their vehicles in an optimal way. Customers report cost savings and increased service levels for selecting the most appropriate vehicle for service and repair assignments.  Knowing where your vehicles are makes it easier to dispatch to critical locations for emergency repairs or quicker customer service.

Business problems Utility companies solve with Unitracking GPS

1. Need to quickly locate an item that needs service.

The service organization in a utility company might have thousands of locations that they service. When a problem is reported it can be a tedious job to find the location of the broken item. It�s also common that the service organization wants to combine multiple service assignments in order to optimize the distance traveled.

Solution: With Unitracking GPS Server a Utility company can upload the locations of all service items and show them on a map. The items can be searched by categories and the item names. Multiple items can be shown on the map to plan service assignments.

2. Need to quickly assign the most suitable and closest vehicle to a service assignment

When a job has to be done right away it is important to assign a vehicle that is close and suitable for the service.

Solution: In Unitracking GPS Server you can group vehicles so that you quickly find the type of vehicle that can perform the job. The distance to the job is displayed for all vehicles so it is an easy task to see what vehicle is best suited for the job. Future service assignments can be scheduled for a driver that also can get a printed job schedule for each day.

3. Need to explain the route and address of the next service assignment to the driver

It can be difficult to effectively communicate the location of a service assignment with the driver. When he is driving he should not talk in the phone and it is easy that the destination of the next job is misunderstood over phone.

Solution: With Unitracking GPS Server the dispatcher can send the position of the next service assignment directly to a Garmin device in the Vehicle. The driver can then accept the assignment and get drive instructions on the Garmin device. If a Garmin device is not in place the dispatcher can also communicate with the driver by using text messages from Unitracking GPS server to the drivers mobile phone (to be used when the driver is not driving.

4. Need to follow up on optimal usage of the service fleet

The two main costs for a service fleet are the salary of the staff and the cost of the vehicles. Fuel is increasingly expensive and it is important to use the fleet in an optimal manner.

Solution: Unitracking GPS Server can send daily or weekly reports over email with essential information about fleet usage. By monitoring the total idle time or the total distance travelled its possible to dramatically increase the performance of the fleet over time.

   

 


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