There are many Taxi,
Limousine and Bus companies using Unitracking GPS server.
Taxi companies
report that their customers get less waiting time and
that the Taxi fleet has less time without a customers in
the taxi. The service for the Taxi company can be
improved by publishing real time position of the taxi
that is on its way to pick up customer or if there are
available taxis at a taxi stand.
Business problems
Taxi companies solve with Unitracking GPS
1. Need to
quickly locate the calling customer and find the closest
available vehicle.
It is expensive for a taxi company to drive without
customers in the vehicle or to have idle time between
customers. Without a tracking system it can be
challenging to quickly locate the calling customer and
assign a suitable taxi.
Solution: Unitracking
GPS Server helps the dispatcher to quickly find the
address of the calling customer and pick the closest
available taxi from a map. Taxi companies can add
attributes to the vehicles in Unitracking GPS Server so
that when a special type of vehicle is needed it is easy
to find (e.g. a vehicle with 6 seats). Points of
interest (POI) can also be added to the map to make it
easier to locate customers without an exact address
(e.g. ”I am next to the Great Stores shopping mall”).
2, Need to
Quickly inform the Taxi driver about the next pickup
location
It can be difficult to tell a taxi driver where to go as
he is driving his vehicle and not available to speak on
the mobile phone or radio.
Solution: When the
dispatcher has identified the closest, available and
most suitable vehicle for a pick-up its possible to
assign this vehicle to the job. The location of the
customer can automatically be sent to a Garmin device so
that the driver can start navigation directly after
accepting the new job. The dispatcher can either chat
with the driver in the Garmin device or by using text
messages from Unitracking GPS server to the drivers
mobile phone (to be used when the driver is not
driving). The contact details of the customer can be
sent to the Taxi driver in case its needed.
3. Need to
know how the Taxi fleet is used
There are several parties involved in running a Taxi
operation (Driver, Owner of the Taxi and Dispatcher).
All parties want to have historical information about
the fleet in order to run the business in an effective
way.
Solution: In
Unitracking GPS Server all tracking history can be
stored and is available for reporting. You can count the
total idle time for the fleet or the total time without
customers in the Taxi. The parties can also get distance
reports describing where the taxi has been during the
day. The reporting data can be emailed to users for
improving the overall performance of the fleet and to
make sure the parties are paid correctly.
4. Need to
inform end customers of the location of the Taxi
It can be frustrating for the end customer to wait for
the taxi without knowing when it will arrive. Often the
customers call back to the dispatcher to get the status
to the taxi that has been ordered. In situations where
the Taxi company has a Taxi stand a customer can
hesitate to go there if there might be no waiting taxis.
Solution: With
Unitracking GPS Server the Taxi company can publish the
position of the vehicle that has been dispatched in a
real time web interface. In the simple end user
interface the customer can see if there are available
taxis at the taxi stand.
5. Need to
minimize the risk for the Taxi driver
Taxi drivers are at constant risk of theft or other
dangerous situations. In an emergency situation it might
be hard for the driver to pick up the phone to get help.
Solution: In
Unitracking GPS Server you can get SOS alarms from the
driver. The alarms can be displayed in a web interface
or sent by SMS and email to supervisors. When an
incident occurs the real time position of the incident
can be forwarded to a security company or the police in
a light weight mobile phone interface. Unitracking GPS
Server can also generate automatic alarms if a vehicle
is leaving a predefined area.
